Terms and Conditions

Terms and Conditions

All prices listed are in New Zealand dollars and include goods and services tax, if any applies.

 

Holiday home booking contracts are between the principal guest and the holiday home Owner.
Days in the Bay acts on behalf of the holiday home Owner as representative and is not the principal.

Acceptance of your holiday accommodation booking is subject to acceptance by the holiday home Owner or their representative and confirmation will not be given until such acceptance is received.

 

Days in the Bay is a booking management service for family/executive style holiday accommodation and does not list homes suitable for parties, pets or manage long term rentals.

 

Booking

Booking a Holiday Home means the whole house or apartment is available with the following conditions.

Bookings are for the whole house/apartment, but the number of guests determine how many bedrooms will (need to) be used and made up.

If there are singles in the group and a twin bedroom in the holiday home, then that will be made available to them.

If the holiday home is not fully occupied, the spare bedrooms are off limits and unmade beds are not to be used.

Special requests can be made regarding the occupation of bedrooms depending on the configuration of your group. Fees may apply.

 

Deposits

To secure your booking, a 50% deposit is required within 5 days of acceptance of your booking. Where a deposit and/or balance has been paid by credit card, you will be asked to produce the credit card on arrival for authentication.

The balance is payable 10 working days prior to your arrival.

Full payment of the price is required when the booking is made and accepted within 30 working days of the arrival date of the booked holiday stay.

 

Cancellations

Should a booking be cancelled up to one month prior to booked period, then the deposit shall be returned in full.

If a booking is cancelled less than one month out from the booked period, then all moneys paid will be forfeited unless the previously booked nights can be resold at the same price. A cancellation fee of $150 also applies in this case.

Changes to any bookings after the issue of a booking acceptance is subject to the holiday home Owner's approval and attracts a $50.00 administration charge.

 

Keys

The booked holiday home will be available at 2 pm on the day of arrival and to be vacated by 10 am on the day of departure.

Unless otherwise instructed in your confirmation letter, please contact Days in the Bay at least 5 days prior to your arrival to arrange handover of the key and to provide your estimated time of arrival.

On arrival the principal guest will be asked to provide photo ID - i.e. a driver’s licence or a passport.

A valid credit card will also be required to be shown for use as a mandatory bond.

 

Guest Responsibilities

As principal guest you are responsible for all guests on the property and you must ensure that noise, the parking of vehicles, and general behaviour of guests are kept at an acceptable level. Excessive noise, inconsiderate parking of vehicles, generally unacceptable behaviour of guests or exceeding the stated number of guests agreed upon at the time of booking will result in the immediate termination of your booked holiday accommodation without refund. This also applies if standard terms are breached during your stay: no pets, no smoking, no drugs, no tents or camper vans.

 

The principal guest is responsible for all breakages and damage that may occur during their stay and will be billed for immediate payment or debited from the credit card account offered for bond. Any damages/breakages must be reported to Days in the Bay immediately.

Personal property and vehicles (including vehicle contents) of guests remain the responsibility of the guests and Days in the Bay accepts no responsibility for loss or damage.

Should extra facilities like spas or swimming pools etc. be available, their use is entirely at the risk of the guest at all times and Days in the Bay or the holiday home owners accept no responsibility for any injury or loss to the guest or their property. Children are to be supervised at all times by a parent or responsible adult.

 

As principal guest you are responsible for the holiday home for the duration of your booked stay. It is expected that you will take all reasonable and practical care of the holiday home and, at the end of your stay, leave the property as you found it. This includes the cleaning of all utensils and equipment, returning all furniture and appliances to their original position and the removal of all rubbish. Cleaning equipment is available at the property for your use. Should the property not be left clean and tidy, Days in the Bay will charge the guest and debit the credit card offered for bond with the cost of cleaning the property.

Any Holiday Home Rental Agreement provided and signed between Days in the Bay and the guest is binding and is part of these Terms and Conditions.

 

Cleaning

Should you not wish to clean the property prior to your departure, you may request Days in the Bay to arrange a cleaning service. The cost of this cleaning service is $50.00 per hour and should be requested either at the time of booking or on arrival.

Where linen is supplied, it will be sent away for laundering at no cost to the guest. The beds do not have to be stripped by you and the used towels may be left in the bathroom or laundry area on departure.

Where a gas barbeque is provided the guest is asked to refill any gas used before their departure. The barbeque needs to be cleaned before departure or a cleaning charge of $25.00 will be debited from the credit card offered for bond.

 

Lost Keys/Locked Out

Guests are asked to familiarise themselves with locks and to ensure they have keys on them before locking doors as a call out due to lost keys or lockout will attract a non-negotiable minimum fee of $50.00. Replacement of lost key costs $50.00 and of a security fob $100.00.

 

Tents and Guest numbers

Holiday home Owners do not give approval for temporary structures (tents or tarpaulins) to be erected on the property. Discussions will not be entered into regarding this on the arrival or during the stay of guests.

Guest numbers must not exceed the number stated at the time the booking is made. Additional charges will be debited from the credit card offered for bond if more guests have been staying without prior knowledge by Days in the Bay.

 

Pets and Listing features

Holiday home Owners do not give approval for a pet to be allowed on the property or its grounds. Many areas are protected Kiwi zones. Discussions will not be entered into regarding approval for pets on arrival and failure to comply with this condition will result in the immediate termination of your booked holiday accommodation without refund. If pets have been staying, charges will be made for breaching this condition and for extra cleaning.

 

Whilst Days in the Bay believes that all listings containing details supplied by the holiday home Owner are true and accurate at the time of booking, all details are subject to change without notice. Days in the Bay accepts no responsibility for changes beyond their control i.e. damages caused by weather, pests or other external forces, the breakdown of appliances, plumbing or wiring, or for negligence by the holiday home owner causing damage, loss or injury. We will however endeavour to remedy any problems by contacting the holiday home owner and/or tradespeople to make repairs.

 

Complaints Procedure

In the event that a guest is not entirely satisfied with the holiday home or a particular aspect of the holiday home, they must contact Days in the Bay immediately so that we may endeavour to resolve the matter. Should the guest not be satisfied with the resolution offered, they must complain in writing to Days in the Bay within 14 days of the completion of their booked holiday. Failure to follow these complaints procedures will result in Days in the Bay's refusal to entertain any claims arising from their grievance.

 

Dispute Resolution

Should a grievance between Days in the Bay and a guest not be able to be resolved suitably, then a mutually appointed arbitrator will be appointed. If an arbitrator cannot be agreed upon, the matter will be referred to the President of the Arbitrators and Mediators Institute of New Zealand who will appoint a sole arbitrator. Any such arbitration will be carried out in accordance with the provisions of the Arbitrators act 1996 and shall be final.

 

Availability

Days in the Bay's booking contract is made on the understanding that the booked property will be available to the guest. Should problems arise outside the control of Days in the Bay i.e. - fire, flood, unavailability due to cancellation by the holiday home owner, destruction or inhabitability of booked property, etc., Days in the Bay may be forced to cancel the booking. Should such circumstances arise, then Days in the Bay will endeavour to transfer the booking to a similar property in the same general location. Where transferral is not possible or not to the satisfaction of the guest, then Days in the Bay will refund all monies received in respect of the booking to the guest and the guest will have no further claim against Days in the Bay.

 

Force majeure

Days in the Bay is not responsible for failure, non-availability or cancellation by reason of force majeure. Such circumstances shall include but not be limited to acts of God, earth quakes, storms, lightning strikes, explosions, any natural disaster, acts of war, terrorism, malicious damage, sabotage, strikes, governmental restrictions, power failures, utility, network or server failures.

 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Days in the Bay, Bay of Islands Holiday Home Bookings & Property Management, and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Days in the Bay, Bay of Islands Holiday Home Bookings & Property Management. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Days in the Bay, Bay of Islands Holiday Home Bookings & Property Management, takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

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